Terms and conditions

Content:

Log statistics
Order
Payment
Delivery
Right of cancellation
Claim
Warranty
E-marketing
Responsibility & reservation
Contact information
Right to complain
Standard cancellation form
Privacy policy
Cookies

Present terms and conditions are valid for all trade made via www.hm-plastic-shop.co.uk.

Log statistic

The log statistics is used on www.hm-plastic-shop.co.uk and means that a statistic system obtains information which can give a statistical picture on how many visitors a website has, where they come from, which part of the website this is left etc. On www.hm-plastic-shop.co.uk the log statistics are used with the purpose to optimize the website and its functionality, as well as increasing the user friendliness. We do not register any information about you or any other customer that can be traced to a physical persons, if it’s not regarding sale from our online store. See the section privacy policy below.

As registered at www.hm-plastic-shop.co.uk you always have the right to demurrer against the registration and you have the right to gain insight in which information that is registered about you. You have these rights from The Danish Act on Processing of Personal Data and an enquiry on this matter should be directed to hm-plastic-shop.co.uk via e-mail: sales@hm-plastic-shop.co.uk.

Ordering

You can order goods from www.hm-plastic-shop.co.uk directly from the homepage. If you have any questions about the good that are not found on the site, you are welcome to contact us.

You must be 18 years old before you can shop on hm-plastic-shop.co.uk – if you are under 18 years old, you must have an approval from your parents. A deal can always be cancelled by a parent, if it turns out that it's made by a child, or someone under 18 years old.

When you have made your order via the above, you will be registered as a customer in our database. All prices on the website are indicated incl. VAT and in GBP. All prices on the website are indicated incl all levy’s and duty etc. The prices are day prices. When you trade with hm-plastic-shop.co.uk you enter agreements in English.

If you want to receive a copy of your order confirmation, you can login on the website or send an e-mail to sales@hm-plastic-shop.co.uk.

This is the buying process via our online shop:

The wanted goods are added to the shopping basket
When the wanted goods are in the shopping basket press the button "Check-out"
Check-out (Complete order): Then you will be asked to enter your contact and delivery information.
Choose method of payment and shipping.
Enter your credit card information.
Approve your order by marking: "I approve the terms and conditions" and press on the button "Complete the order".

If the payment was completed without any errors you will get an e-mail with your order confirmation. If the payment was not completed you will be presented to an error message and you can press on the button "Return" to try again. When the payment is completed successfully you will receive an e-mail on the address entered earlier. Immediately after the completed purchase, you will receive your order confirmation. If you do not receive the order confirmation via e-mail you can contact hm-plastic-shop.co.uk either by sales@hm-plastic-shop.co.uk, or via the phone number 020 3868 71 22. All deals will be made in English.

Payment

If you are paying with a debit card you are secured against abuse. You have the possibility to reject a payment when you receive your payment overview. As a rule of thumb, you have no excess in case your cart is being abused in an internet store that is using SSL (Secure Socket Layer) in the payment system.

In our e-shop you can pay with debit card, e-card, Mastercard, Eurocard, VISA and VISAelectron, Maestro. hm-plastic-shop.co.uk does not charge any fees when paying with a debit card or credit card. You can also pay via bank transfer (N.b! by bank transfer you are not protected by the demurrer agreement). We send your goods as soon as the payment is received.

Data you send in relation to a purchase payed with a credit card is encrypted (SSL) and it is only PBS/Nets there can read them. Neither www.hm-plastic-shop.co.uk or others has the possibility to read the data.

The amount of money for the good is withdrawn when the goods are shipped from hm-plastic-shop.co.uk. When paying with a bank transfer the good will be send when the payment is registered. There can never be a withdrawal of a higher amount of money than you have approved. When there is ordered products via our internet-shop fees are added to the actual delivery with a freight company.

Delivery

The delivery only includes the in-order confirmed products. Unless anything else is mentioned under the individual product, the order will be delivered within 4-10 working days after the order is made. When ordering two or more products the delivery be separated in two or more deliveries. The split delivery will not cause additional cost for the customer. In case of visible damages, misdelivery or complaints, it is very important to mention this to the carrier/post so it can be added to the consignment note. It is therefore always a good idea to inspect the goods delivered. If possible, take a digital photo of the damage(s) on the delivery and send it to sales@hm-plastic-shop.co.uk with the following information: the delivery day, time and a description of the damage.

The price for the delivery depends on the product. The shipping price is from £9,90 and up to £34,90. Depending on the product. The shipping price will show once the product is added to the basket. Special delivery and delivery to apartments not on ground floor cost extra and have to be agreed upon from the beginning.

Right of cancellation

You have 14 days to invoke the right of cancellation, when shopping on hm-plastic-shop.co.uk. The right of cancellation runs from the day you receive the product.

Custom-made products are not included in the right of cancellation.

Purchased products that are custom-made are not included in the right of cancellation and the right of return. This could, for instance, be acrylic, polycarbonate and foamed PVC, cut on measure.

When the product is returned and the right of cancellation is invoked, it can only be in cases where the product is of same condition and amount as when you received it. The right of cancellation is therefore forfeited if you use the product in a way where it is obvious that the usage decreases the products retail price significantly.

When you invoke the right of cancellation you are responsible for the payment of shipping, when you return the product.

In most cases, if you have purchased a product trough our web-shop, you have the right of cancellation. You just need to return the product to us within 14 days of receiving it. You can return the product by refusing to receive it when it is delivered.

Please note that the product is delivered straight from our distributor, so it is often here the product needs to be returned to. Therefore, always contact us before a product is returned, so we can inform you of the correct address. You can also return the product by refusing to accept the delivery.

When you return the product, please write the order number on the package.

When you invoke the right of cancellation, the amount of the purchase will be wired back to you on the credit card you used. When we, or our distributor, have received the products and controlled that it lives up to the conditions in a cancellation, the amount of the purchase will be returned. Please note that we do not receive packages sent cash on delivery (COD).

Claim

If you have sent a product in a claim, you will always receive an e-mail when we have received the product. In the e-mail you will be informed about the further process in the treatment of your claim.

According to the law of purchase there is a 24 month right of claim on all products. The right of claim means that you have a claim in case of flaws and deficiencies on the product in the first 24 months after your purchase. There is a requisite that these flaws and deficiencies are not a result of: misuse of the product, or other damaging actions on your behalf. If the product is subject to a flaw or deficiency, you can either have the product; fixed, exchanged, fully refunded or a partial refund of your money and keep the product, depending on the specific case. hm-plastic-shop.co.uk cannot be held responsible for de- or reinstallation of sold products. This is stipulated that the claim is valid and that the redelivery does not entail unreasonable costs for hm-plastic-shop.co.uk. You must make your claim within reasonable time after ascertaining the flaw or deficiency. If you make your claim within 2 months, your claim will be considered in time. We will refund fair shipping costs that you might have in connection to the return of the product, when the claim is valid.

Please note that the product is delivered straight from our distributor, so it will often be at this address the product is returned to, in case of a claim. Therefore, please contact us before the product is shipped back, so that we can inform you of the right address.

When you return the product, please inform what the problem is, in as much detail as possible.

Please note, we do not recieve packages sent cash on delivery (COD) or similar.

Remember that the product always needs to be shipped in proper packaging.

In case of visible damages or misdelivery, you are urged to inform the carrier/mailman so it can be noted on the consignment note. It is always a good idea to check the package upon delivery.

Please note that the following margin should be tolerated on custom-made orders:
+/- 2mm in length
+/- 2mm in width

Warranty

The channel sheets from hm-plastic-shop.co.uk is subject to a 10 year yellowing warranty from the producer of the sheets. The producer is Quinn Plastics NV.

Quinn Plastics guarantee – the 10-year period from day of sale – that the Quinn SPC sheets are protected on one side against the unwanted effect of UV radiation. It also guarantee that the sheets will not change significantly in yellowness or mechanical capabilities when exposed to regular European climate.

This guarantee only covers the standard Quinn SPC sheets (from 6mm and up) when they are installed, managed and maintained according to Quinn Plastics’ recommendations and instructions. It requires that the buyer is informed of the recommendations and instructions. If that is not the case, the necessary documents can be acquired documents at an authorised dealer.

No guarantee is given on sheets that are scratched, cracked or broken. Nor is there a guarantee on sheets that have been exposed to corrosive substances or environmental aspects that could damage them. Furthermore, no guarantee is given on sheets where the protection layer is damaged in one way or another.

In case of a claim due to the quality, the sheets involved should be returned to the dealer along with the delivery note.

The degree of yellowing is determined through measurements according to the ASTM test method D1925(1977), which means that several samples are taken from the sheet, which are cut in sizes equal to the requirements in the relevant test method. The sheets are cleaned before the tests. The claim is invalid, if the change in yellowness is less than 6 Delta units compared to the original value on the production date

Any change in the light transmission is determined by measurements done according to DIN5036, which means that several samples are taken from the sheet, which are cut in sizes equal to the requirements in the relevant test method. The sheets are cleaned before the tests. The claim is invalid, if the change in the light transmission is less than 4% compared to the original light transmission on the production date.

The expression ”unbreakable” in terms of guarantee, means that an electricity module is >2100 MPa after 10 years. Tests of the mechanical abilities are done on straight none-scratched samples according to the ISO527 standard.

In case of a valid claim, covered by this guarantee, Quinn plastics will replace the material without further liability for damages. The material will be replaced 100% within the first 5 years of the purchase date. In the 5th to 7th year, the material will be replaced 60%. And in the 7th to 10th year after the purchase date, the material will be replaced 30%. Quinn Plastics can choose not to pay more than the original costs of the material, without further liability for damages, if replacement material is not provided. This guarantee does not cover costs connected to the installment or other expenses related to this claim.

Quinn Plastics is not accountable for any guarantees, not set in this document. That includes statements on sale ability or product application.

NB!

The declarations in this document are based on our current knowledge and experience. They do not take away the users obligations to make their own tests and surveys because of the many factors that might influence the treatment and application of our products. It is the recipient’s responsibility to ensure that all protective rights, existing laws and requirements are upheld.

E-marketing

No e-mail adverts, news releases, or similar are distributed to the customer unless they have actively signed up for it.

Responsibility & reservations

All buildings are different, and there are different reservations and requisites for any new development. That is why all installation guides, both written and verbal, are only guiding. It is your own responsibility to confer with a construction adviser.

hm-plastic-shop.co.uk reserve the right to refuse an order, for instance in case of a discontinued product, price error and other situations where reasonable sense should be cause of this.

Furthermore, we reserve the right to refuse an order where the size of the order could result in a disproportionately large loss on raw sheets. As a customer, you will always be made aware of any refusal.

Contact information

HM-plastic-shop.co.uk
16 Upper Woburn Place, London, WC1H 0BS
United Kingdom
VAT. no.: 293467564
Note: This is not a visiting address

HM Group Denmark A/S
Ved Stranden 1
9560 Hadsund, Denmark
VAT: 30527615
Web: www.hm-plastic-shop.co.uk
HM-plastic-shop.co.uk is owned by HM Group Denmark A/S

Right to complain

If you wish to complain about your purchase, please direct your enquiry to sales@hm-plastic-shop.co.uk.

You can also use the EU-commisions online complaint portal. You will find the complaint portal here: http://ec.europa.eu/consumers/odr/.

Standard cancellation form

(This form is only filled out and returned if the right of cancellation is valid)

- To hm-plastic-shop.co.uk, Ved Stranden 1, 9560 Hadsund. Tel. 020 3868 71 22, Email: sales@hm-plastic-shop.co.uk
- I/we (*) hereby announce that I/we (*) wish to use the right of cancellation in relation to my/our purchase of the following products(*)/delivery of the following services:(*)
- Ordered on (*)/Received on (*)
- Customer’s name (Customers’ names)
- Customer’s address (Customers’ addresses)
- Consumer’s signature (Consumers’ signatures) (Only if the form’s content is informed on paper)
- Date

(*) The non-relevant is crossed out

Privacy policy

We only collect personal data where this is relevant to us, and we only collect personal data if it is relevant to your activity at HM-Plastic-shop.co.uk. When collecting, processing and using your personal data, we always comply with all relevant legal provisions. We will only store your personal data as long as we are legally obliged to do so, or as long as it is relevant to the purpose for which it was collected.

Data we collect

If you wish to purchase and receive a product from us, we need to collect certain personal data in order to be able to complete the transaction and offer you our services. We can collect information such as name, email address, postal address, delivery address (if this is different from the postal address), telephone number and payment information. HM-Plastic-shop.co.uk collects and processes your personal data when you do the following:

- Visit our website
- Complete a purchase of our products
- Review our website
- Send us questions, complaints or feedback

The data controller

The data controller responsible for collecting, processing and using your personal data from our webshop is HM Group Denmark A/S, Havnevej 12b DK-9560, CVR-number: 30527615

Basis and purpose of processing

We collect your general contact information such as name and address in order to be able to deliver the product you purchase from us. We collect your email address in order to be able to send you an order confirmation email and delivery confirmation.

When you pay for your product, we collect information about your name, your card data and your IP address. The information collected in connection with the payment transaction is used and stored only for payment settlement and the fulfilment of the agreement entered into.

If you do not wish to provide the personal data required in order to complete a purchase of a product, you will unfortunately not have the opportunity to purchase products at www.HM-Plastic-shop.co.uk.

Your information will be stored for a minimum of 5 years after the order is completed. This is carried out as part of a legal obligation.

Other recipients of personal data

We do not sell your personal data to third parties, and we do not transfer your personal data to third countries. In addition, we collaborate with a number of other companies that store and process data. The companies process data solely on our behalf and cannot use it for their own purposes.

We only work with data processors in the EU or in countries that can adequately protect your information. If you have ordered delivery, information about your name, address, telephone number and email address will be handed over to one of our suppliers, as well as the courier for the purpose of delivering your purchases. If you choose to review our webshop, your name and email address will be transferred to the review website Trustpilot. We host our webshop and payment system through DanDomain, which acts as our data processor. All personal data that you provide at our website will be stored in DanDomain’s data centre. When data is entered into the database, this is carried out via an SSL encrypted line. We have entered into data processing agreements with our data processors, which is our guarantee that they comply with the applicable rules regarding the protection of your personal data.

Your rights

As the registered subject, you have a number of rights, which we must ensure fulfilment of at all times. You have the right to request the following from us:

- To access and correct/change your personal data
- To have personal data deleted

In addition, you have the right to object to the processing of your personal data, and you have the right to file a complaint with a data protection authority. If you no longer want us to process your personal data, or you wish for us to limit the processing of your personal data, you can also write to us with this request via sales@hm-plastic-shop.co.uk If you have questions relating to our privacy policy, you can contact HM-Plastic-shop by telephone at 020 3868 71 22.

Cookies

What is a cookie?

A cookie is a small data file that is sent to the browser and stored there, in order for a website to be able to recognise your computer. All websites can send cookies to your browser if the browser settings allow it. Websites can only read information from cookies that they have saved themselves and cannot read cookies from other websites. There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer for an extended period of time. Session cookies are temporarily placed on your computer when you visit a website, but disappear when you close the page, which means that they are not permanently saved on your computer. Most companies use cookies on their websites to improve usability, and cookies cannot harm your files or increase the risk of viruses on your computer.

What do we use cookies for?

Many functions on a website depend on a cookie being placed when a user visits a website ‒ above all, we therefore use cookies in order to have a functional website. In addition, we make use of both first-party and third-party cookies in order to improve the user experience on our website and offer relevant marketing. When a third-party cookie is placed, this means that we have allowed a third party, such as a social media, Google Analytics or the like, to place a cookie in your browser when you visit our website. We do not see data that is collected in this way.

On our website, we use the following types of cookies:

Necessary/Technical
Technical cookies are necessary in order for the vast majority of websites to work as they have to. As the name suggests, they only have technical significance and thus no impact on your privacy, as they do not register what you search for on other websites

Functional
Functional cookies are used to remember your user preferences by remembering the choices and settings you make on the website, these can for example be your preferences in terms of language and font size.

Statistical
Statistic cookies are used to optimise design, usability and efficiency of a website. The information collected can, for example, be incorporated into analyses of which information is the most popular on the website, so we can gain awareness of what on the website should be easy to find.

Marketing
Marketing cookies collect information by following you on the individual websites you visit, and can be said to record the digital footprints you leave. Marketing cookies are therefore “tracking cookies”. The information collected is used to create an overview of your interests, habits and activities in order to show you relevant ads for things you have previously shown interest in. This way, you get more targeted content, for example in the form of suggested information, articles and ads.

Overview of cookies

You can always delete cookies or withdraw your consent

You can block or delete cookies on this website by withdrawing your consent or disabling cookies in your browser settings. However, you should be aware that if you opt out of or delete cookies, some functions or services may no longer be usable. You always have the option of withdrawing your consent to cookies by clicking here.

You also always have the option of blocking or deleting cookies in your browser. Remember that if you use multiple browsers, you have to delete or block cookies in all browsers.

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